This document explains how ERNEST, a company registered with the Registre du Commerce et des Sociétés de Paris under number 925 034 019, processes your personal data. This applies to the use of our website https://www.ernest-app.com (the "Site") and our digital marketing solution for the hospitality and restaurant sector (the "Application").
For the purposes of this document, the terms "personal data" or "personal information" are defined in accordance with Article 4 of the General Data Protection Regulation (GDPR).
This data is collected, recorded, and stored in accordance with the provisions of the law relating to data processing, files, and freedoms of January 6, 1978, in its current version, as well as the provisions set out in Regulation (EU) No. 2016/679 (GDPR).
Description of the main processing operations provided as a data controller and applicable legal bases:
| PURPOSE | DATA NATURE | INDIVIDUALS CONCERNED | BASIS | RETENTION PERIOD |
|---|---|---|---|---|
| Customer Relationship Management | Name, First Names, Position, Employer Contact Information, Professional Coordinates (email/phone/employer's name/address), Content of Exchanges (emails, meeting notes, etc.) | Physical persons representatives of clients | Contract / Pre-contractual measures | Duration of the contract |
| Prospect Management and Solicitation | Same as above | Physical persons representatives of prospects/leads | Consent, Legitimate interest | 3 years after last contact |
| Newsletter Subscription | Name, first name, position, Email | Physical persons representatives of clients, prospects/leads | Consent | Until consent withdrawal, max 3 years after last newsletter interaction |
| Newsletter Tracking | Newsletter opening, Time spent on newsletter, Selection of a link in the newsletter | Physical persons representatives of clients, prospects/leads | Legitimate interest | Until consent withdrawal, max 3 years after last newsletter interaction |
| Contact Requests Management | Name, first names, Position/employer, Content of the request | Physical persons representatives of prospects/leads | Consent | 3 years after last contact |
| Marketing Campaigns Management | Audience data (number of views, consultations, profile of people who saw/received the communication) | Physical persons representatives of prospects/leads | Legitimate interest | 3 years after last contact |
| Improvement of the Solution and Statistics | Technical data, usage data | Physical persons representatives of clients | Legitimate interest | Anonymized data |
| Account Creation and Monitoring | Professional contact details: Email, phone number, password. Name, first name, position, employer data. Password. Account creation date | Physical persons representatives of clients | Contract / Pre-contractual measures | Duration of the contract |
| Assistance Requests Management | Same as Customer Relationship Management | Physical persons representatives of clients, prospects/leads | Contract / Pre-contractual measures | Duration of the contract |
| Billing | Client ID, payment details | Physical persons representatives of clients | Contract / Pre-contractual measures | 10 years (accounting documents) |
Security and Confidentiality of Personal Data
We prioritize the security and confidentiality of your data. Measures include:
ERNEST collects the above-mentioned personal data from representatives of its clients, visitors, and users of the Site.
Individuals concerned may access, rectify, and delete their personal data by sending an email to the following address: [email protected].
You have the right to: